Cancellation Policy
Cancellation policy & cancellation form
A. Cancellation policy
Introduction
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.
To exercise your right of withdrawal, you must inform us (Manuel Huber, Huber SwissFPVFreestyle, Wesemlinrain 14, 6006 Lucerne, Switzerland, email: info@swissfpvfreestyle.ch) by means of a clear statement (e.g. a letter sent by post
or email) of your decision to withdraw from this contract. You may use the attached model cancellation form for this purpose, although this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.
Principle for the return of goods
In principle, only goods that are in their original condition can be taken back, i.e.:
• Unused,
• unopened,
• in undamaged original packaging,
• free from signs of use, modifications or installations.
Returns will only be accepted after inspection by SwissFPVFreestyle. If there are any doubts about the condition of the goods, we reserve the right to refuse return.
Exclusion of the right of withdrawal for certain products
The right of withdrawal does not apply to contracts for the delivery of:
Lithium polymer batteries (LiPo) and other dangerous goods,
provided they have been opened, connected or put into operation.
Electronic components, modules and parts
(e.g. flight controllers, ESCs, VTXs, receivers, sensors), provided they have already been installed, soldered, configured or put into operation.
Goods whose condition cannot be objectively verified after return
or whose return poses a security risk.
Custom-made or individually assembled products.
Goods that are not suitable for return for reasons of health protection or hygiene,
if their seal has been removed after delivery.
Consequences of revocation
If you cancel this contract, we will reimburse you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.
For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.
We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
Return of goods
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the deadline. You will bear the direct cost of returning the goods.
replacement value
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
B. Cancellation form
If you wish to cancel the contract, please fill out this form and return it.
Download cancellation form.pdf